Comments on: Free $200 Circuit City Gift Card from Verizon FIOS

By: April B

April B — Wed, 31 Mar 2010 23:10:20 +0000

I can’t believe this has been going on for years. I was promised by my sales rep that if I got the Verizon triple bundle installed by the end of the year (and I did. . .it was instaleed 12/30) that I would recieve $30 off a month for 6 months AND a 150 Target gift card. When I called to confirm my installation, I was told that I would receive my card in 5 weeks. After 5 weeks when I called, I was told it would come in 60 days. After 60 days I was given a ticket # and told that an agent would follow through with me. I was also given a # to call which handled promotions only but to wait until 90 days has gone by. Well the agent never called me, so after 90 days I called the promotions # and was told that I got the $30 off per month for 6 months and I am not entitled to both promotions. When I explained that my copy of the signed contract clearly states I am entitled to both, I was given another number to call. AFter calling this number, I was told a Supervisor would call me back within the hour. That was yesterday. . .I am still waiting and very upset and frustrated. I am now in the middle of making copies of my contract to mail to customer service with a nasty letter of complaint. (By the way, my sales girl who gave me her cell number doesn’t even return my calls!)

By: Carol

Carol — Mon, 22 Mar 2010 16:46:04 +0000

This JUST happened to me. I called with a pleasant tone and stayed calm but the girl Ashley who “helped” me had an attitude from the start and was VERY condescending. She gave me the run around about how I am no longer eligible for the reward. THIS IS HOW THEY GET YOU: they say that their department doesnt handle that issue and you end up calling so many different numbers and spending so much time you get frustrated with the whole thing. If I got paid for the time I spend on the phone with verizon I would have already exceeded the amount of the award.

By: Robert Kroll

Robert Kroll — Sat, 03 Oct 2009 19:58:05 +0000

I ordered my triple play service over 2 years ago. My contract is up at this point, and I have yet to receive my $200.00 rebate card (Or my digital camera…they offered a choice). My bills have become astronomical, and in my opinion, they savings never lived up to the expectation. In fact, the service has been about 20% more than we ever paid for Cablevision’s triple play. I have to say that I will miss the television. Their HD is better, and the set top box responds a lot quicker to input, but cablevision is a much easier company to deal with. I have used Cablevision in my office for about 7 years now, and when I call, I get a voice within 90 seconds EVERY TIME. When I ask a question, the person either has an answer or transfers me to a HUMAN BEING with an answer. The FIOS technical support department is non existent. The FIOS router is also FILLED with problems that cannot be worked around unless you disable the on demand features. All in all, a great idea gone wrong…hopefully Cablevision will upgrade their service, because I am once again a Cable customer.

By: Dr. Smith

Dr. Smith — Wed, 01 Jul 2009 05:12:03 +0000

July 2009 is here, our veterinary business signed up with a promised 200 dollar Amerx gift card exactly one year ago. I have called about every 2 months… no card. I am going to cancel my business with verizon if they do not like my not honoring our contract, then they should start honoring our contract themselves. But if so many people are having this problem, I think it is time for a class action law suit.

By: Maryellen Small

Maryellen Small — Thu, 28 May 2009 19:47:13 +0000

I had about given up on ever receiving the promised $200.00 American Express gift card, after signing up with Verizon over a year ago, but after about 5 phone requests over the past 11 months it arrived in the mail yesterday. I sure hope everyone else receives theirs, and that it’s for real.

By: Meagan

Meagan — Wed, 04 Mar 2009 14:37:22 +0000

I signed up for Verizon Triple Play in February 2008, installed 2/12/08 and was promised the $200 Best Buy gift card. I called 7 times during the past 13 months and got a different story each time, and each call was no less than 1 hour long. I found this website today, called the advocacy number (800-483-7988), selected option 3, and had a confirmation number for a $30 credit to account for next 6 months, plus $20 credit to current bill within 10 minutes. Give up on the gift cards, they are never going to arrive!! Cut your losses and go for the credit.

By: roz snyder

roz snyder — Tue, 03 Mar 2009 23:53:03 +0000

Have you seen the ads now that offer $150 cash back for signing up? Every time it is on, I have to comment “Yeah Right” and “Good Luck”

By: Ellen

Ellen — Sun, 22 Feb 2009 05:48:23 +0000

I cannot believe this has happened to so many other people! A year ago I signed up for FIOS and was promised a $100 gift card along with all sorts of other things, like $10 off my bill per month – none of which ever happened. I called back every month for 6 months after signing up to ask about it and was told again and again that either it would be sent out immediately or that the offer was no longer valid. I absolutely have no respect of trust for verizon. I recently called back after letting 6 months go by and the woman told me she was going to have a card sent right out. Yeah right.

By: Roz Snyder

Roz Snyder — Tue, 17 Feb 2009 21:15:56 +0000

I was offered the $200 amex card as well and got the same run around as everyone else. I kept calling and they kept telling me that they were sending me a form to fill out and then I would get my card. I never did get the form. I called again today and was informed that the promotion has ended and the time period to claim the card has passed. I explained that they kept telling me that they were sending something and I was patient and waited every time. Now they are saying it’s too late. The last person asked that I fax them a copy of the contract that I filled out online. I will do that tomorrow, but after thinking about it, I decided to call again and ask for another supervisor and see if they can help me. It seems that the service you get depends upon who you talk to so I decided to try again. This time, I was informed that they could offer me a $10 credit each month for 12 months. I said I would take what I could get but am going to file a complaint about this matter. After reading the comments on this site and seeing that others have gotten $200 credits toward their bill, I will try to call some different people until someone will help give me the full amount promised to me. I hope the government will help consumers against these companies in the future and make contracts illegal. It is unfair to the consumer that companies do not have to compete for your business after they get you to sign up under false pretenses.

By: Dan

Dan — Sun, 01 Feb 2009 18:21:21 +0000

Verizon offered me a $200 Circuit City rebate for signing up with Fios for 2 years. Not counting the times Verizon reps hung up on me, ditched my call back into the computerized menu, or said I had reached the wrong department, it took me six calls and five escalations over the course of nine months for them to give me a $200 rebate–not in the form of a gift card, but against my next Verizon bill.