To redeem your iTunes gift card, you have to scratch off the silver strip covering the code and enter the code/pin number online via your iTunes account. However, this is not always that simple. For reasons that are not obvious, iTunes gift card codes are very difficult to read. Sometimes, you are not sure whether a character is the letter “o” or the number “0”. Other characters that are confusing include:
• The letter A and the letter H
• The letter B and the number 8
• The letter D and the number 0
• The letter E and the number 3
• The letter G and the number 6
• The letter H and the letter W
• The letter J and the number 1
• The letter M and the letter N
• The letter O and the number 0
• The letter P and the letter F
• The letter Q and the letter O
• The letter Q and the number 0
• The letter S and the number 5
• The letter S and the number 8
• The letter V and the letter U
• The letter Z and the number 2
As a result, some users have had to spend a lot of time trying different combination of characters to arrive at the correct pin.
If you are experiencing this issue, the best solution is to contact iTunes support and provide them with your gift card serial number (not pin number or code) and they will look up what characters you are typing incorrectly. Listed below are instructions on how to contact them:
1. Visit http://www.apple.com/support/itunes/store/browser/
2. Complete the form with your account information.
3. Under “Choose a Category”, select “iTunes cards and codes” and under “Sub Category”, select “My code is inactive or invalid”
4. Complete the rest of the form under “Ask Your Question Here”, entering as much details as possible and hit “send”.
You should get a response back with information about what you may be doing wrong. If this does not work, then your gift card may not have been activated when you purchased it or you may have a problem that has nothing to do with the code.