Comments on: Verizon FiOS' Gift Card scam should be investigated

By: cricketmanjr

cricketmanjr — Thu, 05 Apr 2012 16:48:29 +0000

I should have known better from New York. I now live in Florida and I recently enrolled for Fio’s it is the worst cable company ever!!!

By: jerri white

jerri white — Wed, 28 Mar 2012 23:41:05 +0000

I was told by the Verizon Fios rep. that I would get a $150 Visa gift card, which I never received. I have been getting a run around by all the reps. When I first called, I was hung up on when I started to state what I was inquiring about. The second rep. a Mr. Hayden stated he would either try to get me a credit or have the card issued but would have to speak with his supervisor. I had called him last Wednesday and he said he would call me back on this past Friday at 5:00pm which he never did. Monday the 26th of March, I sent an e mail to Verizon stating my complaint. I received a confirmation # with a promise of a reply. I received a reply that they e mailed Mr. Hayden to contact me. If I did not hear back in 48hours to contact them again. I replied that if was 5 days and Mr Hayden never contacted me before this time and did not expect him now to. I requested that a supervisor contact me. I would be glad to be part of a class action suit. Oh, I almost forgot one rep said I would get the card by April 15th. When I stated this in the e mail to Verizon they said they did not know anything about that. Something has to be done. These are deceptive practices.

By: KIM

KIM — Fri, 08 Oct 2010 19:31:45 +0000

I AM FILING TO THE BBB. I GOT FIOS FRIENS OFFER 3 GIFT CARDS 2 $100 CARDS WERE NOT ACTIVATED AND WERE USELESS IN VALUE ONLY A STICKER THAT SAID 100 ON THE FRONT AND 1 $50 KMART GIFT CARD THAT WAS WORKING AND I USED AT THE STORE. I EMAILED I CALL FOR 2 MONTHS NOW SAME COLD SHOULDER. THEY THINK ITS NOT SOMTHING THEY CAN DO ANYTHING ABOUT AND THEY SEND ME THROUGH THE PHONE SYSTEM AND ON HOLD FOR SUPPERVISORS SENDING ME EVERYWHERE ON THE PHONE. NO HELP AT ALL TOTAL BLAME ON A DIFFERENT DEP. EMAILS GO UNANSWERED. THIS IS TOTAL ABUSE OF FIOS FREINDS PROMO. I SAVED THE ADDRESS 800 MCHENRY AVE. STE A, CRYSTAL LAKE, IL 60014. IT CANT EVEN BE MAPQUESTED ONLINE. THESE GUYS DESERVE A CLASS ACTION LAW CASE. THEY SUCK I HATE FIOS!! THIS IS HOW THEY TREAT THEIR FRIENDS JUST IMAGINE THE ENEMY DEPARTMENT AT VERIZON. HA HA I’M OUT $200.00 PROMISSED BY THEM AND I’VE EXPERIENCED 2,000 DOLLARS WORTH OF AGGREVATION TO DATE.

By: Amy

Amy — Tue, 10 Aug 2010 12:49:17 +0000

I signed up for Fios beginning of June and just got my 250$ dollars in my choice of gift cards in the mail. Worked for me, and Im happy with the service.

By: Chris

Chris — Mon, 07 Jun 2010 14:44:37 +0000

I justed signed up with verizon FIOS just a couple of weeks ago. They had a guy put flyers around our building for the new customers stating $250 gift cards will be rewarded. I applied with directions but submitted it twice accidently. Both actually went through and is “scheduled for final processing”.

I’ll give this a month or two and await patiently for that letter they are going to send.

By: mlbr

mlbr — Thu, 06 May 2010 17:31:37 +0000

I had FIOS installed 2 1/2 months ago with a $75 gift card as part of the package. I rec’d a postcard from Verizon with username and password to use to check the status of my “reward” which would be issued in 60-90 days if payments were made on time. I’ve checked each month and now it’s been about 75 days so I checked again and now get a message stating my reward has been “cancelled”. I called Verizon and wouldn’t you know it their computers are down and they can’t check into it. If other people are experiencing the same problems I think a class action lawsuit should be filed against Verizon for fraud. I’m so tired of these companies getting away with lying, cheating and defrauding consumers. It really has to stop.

By: Lyber8ed

Lyber8ed — Tue, 27 Apr 2010 18:17:29 +0000

I received my $150 gift card…

By: trinity

trinity — Tue, 15 Sep 2009 07:40:19 +0000

So far I did not encounter any problems with them, I even got a new laptop…for ordering online

By: tokehs83

tokehs83 — Mon, 03 Aug 2009 06:39:38 +0000

i got my 150 dollar visa gift card for signing up with verizon fios

By: Marty

Marty — Thu, 04 Jun 2009 00:59:25 +0000

We got our $150 Visa rebate / gift card.

I’m sure the problems had nothing to do with intentional misleading by the company. Don’t attribute company malice to what is likely stupidity on the part of customer service.