Comments on: Verizon's $200 Circuit City Gift Card Promo a Scam?

By: Angie

Angie — Wed, 09 Sep 2009 18:35:30 +0000

Just got a FIOS TV and Internet package deal offer in the mail. While you upgrade or activate service, you will choose from about 15 different places to use 100$ in giftcards, in 50 $ incriments. Just as long as you order by 9/19 and install by 11/19/09.
I signed up, and Stephanie from San Antonio had never heard of this deal, so she claimed she was from san antonio. After I placed the order, she transferred me to talk to someone about the 100$ gift card deal, and I waited for 10 minutes… silence…

I called customer service, while I did recieve a little more help, I was told to fax the form to another woman. I should recieve a call back, but apparently no one has heard of this false advertisement. We’ll see if the fax changes anything… although I shouldnt have to go out of my way to fax a form!
Also Verizon… I would like to add, when I cancel the free package deals, that you love to include on the initial installation call, I cancel them because I am not interested….. So when I say I dont want them, I mean it, so dont assume you are doing me a favor by leaving them on my account and charging me!

By: russ panzarelli

russ panzarelli — Mon, 23 Mar 2009 02:54:33 +0000

I was promised an Amex gift card when I signed up for the bundle service.They have been telling me since last May “its in the mail”.I guess the’re mailing it from the moon….Verizon lies to its customers .It’s just that simple.

By: Nadine

Nadine — Sun, 25 Jan 2009 14:34:03 +0000

Verizon scammed me, by giving me a free phone and signing me up for a fifth line on my wireless account and not even telling me!!!!!!!!!!!!!! I wondeer where the pattern of deception goes- How deep.

By: george nygaard

george nygaard — Tue, 30 Dec 2008 22:05:10 +0000

Verizon offereda $50 rebate with the purchase of a new cell phone. After sending in aqll the forms and coupon i waited more than two months for the rebate which turned out to be a plastic card. Neither my bank or the Wireless Toyz store where I made the purchase will give me cash for the card.

I hope a class action lawsuit is initiated. There was no mention of this plastic card when I made the purchase.

By: GiftCardBlogger™

GiftCardBlogger™ — Wed, 17 Dec 2008 13:13:39 +0000

Cheryl, congratulations and thanks for sharing your success in getting your card.

By: Cheryl

Cheryl — Wed, 17 Dec 2008 10:04:20 +0000

Thank you giftcard blogger. Somewhere, there was a “secret” verizon costumer service phone number for those who had complaints that were unresolved. I called the number after months of getting the run around as to where my $200 Am Ex card was for signing up for FIOS phone and internet. The person I spoke to said somone would call me back, which she did within two hours. She explained the door to door people should not have offered it to me since it was for new verizon customers only BUT they would giv me a one year $12/month credit. Not exactly what I wanted but it was something.

This was about two weeks ago. Yesterday out of the blue my gift card came. We’ll see if I still get the credi.

Ron-there is a law firm involved in all of this, its on this site somewhere.

By: Ron

Ron — Wed, 10 Dec 2008 18:56:38 +0000

I was issued a $200.00 Best Buy gift card after several calls to retrieve it. My wife drove 35 miles to Best Buy to find out when she went to pay at the cashier, the card had been cancelled. After hours of phone tag between Best Buy and Verizon, it turns out that VERIZON cancelled it! I was lied to by several Verizon employees, and even told that I was the only one complaining about this problem!

I had approximately 12 hours of stressfull, agrivating lies, and not one of even the highest rank in Verizon sounded remorseful. Some people may think “it’s just two hundred dollars,get over it.” But when it is Christmas time, and you have counted on that card and went through the lies and crap that they put you through, it turns in to much more.

Does anyone know information on a CLASS ACTION SUIT that is existing, or how to start one????

By: Morris Bagnall

Morris Bagnall — Sun, 07 Dec 2008 03:42:49 +0000

Spentmonths trying to get the $200 Amex card.

Got a call yesterday: “You only signed up for 1 year and you needed to sign up for 2″.

I said there was no mention of this at the time of the sale (door to door salesman) and they said there was nothing they could do about it.

I spent 7 months getting a refund on a long distance call from Verizon and don’t have the energy to keep going on this one. If the bloody picture quality wasn’t so good I would cancel tomorrow and take up Cablevisions offer. Maybe I will when my 1 year is up!

I have spent too much of my life on the phone to, and writing letters to, Verizon.

By: Karen in PA

Karen in PA — Fri, 07 Nov 2008 20:40:03 +0000

I had the same situation and called several times to get my $200 gift card as promised. Last month they offered me the $35/mo for 6 months and I was angry and said that wasn’t enough considering the time and effort it’s taken to get this resolved. I was transferred to a supervisor’s vm and never received a call back. I called again today and they saw on my notes that I was offered the $35/mo for 6 months last time so I asked them if they could instead give me the credit in a lump sum on my account. The CSR put me on hold to talk to a supervisor. When he came back on he offered me a $35/mo for 6 month credit plus a free month of internet ($42.99) effective immediately plus a free month of Starz (which I happen to already have free until the end of the year) or free virus protection for my computer for a month. I didn’t need the virus protection so my total credit is $252.99 ($77.99 next month then $35 over 5 more months)

I have to say that before I called I was tempted to ask for them to just waive my cancellation fee, I was so disgusted. While I am still annoyed with them I am just sick of pushing the issue and am glad it’s over.

My point is not to settle even for the $35/mo for 6 months and ask for more and they will give it to you! You shouldn’t have to keep following up on something that was part of your contract!

By: D

Wed, 22 Oct 2008 16:43:38 +0000

I sign up for Verizon Fios on May 7th 2008 due to a promotion of bundle savings and a $200 Amex Gift Card. For a total of 115.68

Because I had done this online I called about five times (Don’t have the dates) to ensure that everything was ok, and I was told that everything looked fine, and that I should receive the $200 rebate in 6 to 8 weeks .

On June 28th I got my first bill – $238.81, nothing close to the ~$115 per contract. And still no $200 Amex checks (they did say that the Amex cards take about 8 weeks to be mailed out). I placed a call to Verizon and after multiple and very annoying and long automatic menus and an average wait of about 30 minutes I got to a real person, Ms. Hatfield at 9:43 Am. To my surprise and to add my frustration said she will call from 1:45 to 2:15 because the system “does not work today” I had no choice but to wait, I Never got a call back.

On July 1st I called again and same long wait and automated messages (about 35 minutes) I finally got to Ms. Barrell. She said that she could see that my bill was incorrect and said that my bill will be adjusted to the proper amount. But I needed to accept some terms that I had already accepted when I signed in, so I did ( I have screenshots) Accepted the terms again! @ 9:51 am on July 1, 2008.
The next bill was properly adjusted but no AMEX gift card.

Its now October 1st, because I have not heard from Verizon, I place another call, this time I spoke with Mr. Lee who said that he was transferring me to the Rebate Center. On the rebate Center I spoke with Monica who essentially said you are out of luck we don’t know about this promotion and we don’t handle this promotion if it ever existed
I called back to Verizon to get to the right department, and I was transferred again to Monika who was very rude and said the same thing.
Third try, called Verizon one more time, and I told the CSR that he needs to transfer me to someone who knows this promotion, this got me nowhere.

I just filed a complaint with the BBB about this….